Use the code PICKUP to organise local delivery or pick up in the Newcastle area or at a market.

Shop Policy

QUALITY & SERVICE
All quilts are handmade in Newcastle using only premium cotton fabrics and high quality cotton wadding and thread. I cut, sew, quilt and bind every quilt. They are made to be loved... and if well cared for, will last for many years.

When selecting a MADE TO ORDER item, it will be constructed as close to the example shown as much as possible.

If you have any questions or feel that you don’t have enough information or images to make a firm decision about an item, please use the contact page for your queries.


QUILT CARE
Gentle machine wash in cold water only, line dry or tumble dry on low if you would like the vintage, soft crinkly look. Will shrink slightly on first wash. :: The more a quilt is washed, the softer it will become ::


FREE PICKUP OR LOCAL DELIVERY
Use the code PICKUP in the cart to organise local delivery or pick up in the Newcastle area or at a market location. The code will remove shipping cost at checkout. Please use the contact page to email me to confirm any details before making your purchase.


POSTAGE
All Delivery costs are calculated in the Cart based on Australia Post rates for the size and weight of the total order. Parcels are sent from Newcastle with tracking included. Generally shipped within 1-2 business days of receiving payment. Allow additional 2+ days for delivery by Australia Post depending on where you live. If timing is an issue, Express Post is available on request.

Every effort will be made to ensure your order is mailed well wrapped in secure packaging. Due to circumstances that may occur that are out of my control, I am not responsible for any lost, damaged or stolen items by Australia Post. I sympathise with you, but I do not issue refunds. If this is a concern, you may elect to pay for Extra Cover to insure your package with Australia Post. Please contact me to add this option to your order.

If you are an overseas customer, please email me through the contact page to discuss international postage options.


RETURNS
Regrettably I cannot refund for change of mind, but I can provide you with a credit note equal to the value of your purchase. You must notify me within 5 days of delivery and the item/s must be returned in original condition within 7 days, unused and unwashed before I issue the credit note. Please note I do not credit or refund the postage/return postage costs.

Alternatively, you may also bring the item/s for exchange in person to my next market location, provided you have notified me within 5 days, and we have discussed a replacement of equal value.

If you find a fault with an item please notify me as soon as possible after delivery.

There is no return or exchange on any SALE item.


MONITOR COLOURS
Due to the inconsistencies associated with viewing images on various monitors, the actual fabric colours may vary slightly to those viewed on your screen.

Sometimes I might be able to mail swatches of fabrics (if I have suitable scraps) before you make a purchase. Please use the contact page to discuss this option further.